Question 1

How do I book in Monkey Tribe?

Accepted Answer

You can book the properties owned by Monkey Tribe from the website itself & the hostels by Zostel needs to be booked from the Zostel website for which the link will be provided in the Monkey Tribe website.
To make a reservation, check the live availability, tariffs, facilities and hostel pictures please click here (https://www.monkeytribe.com/contact)and write to us.
If you are unable to book your stay due to any technical difficulty, you may drop us a mail at "vagamon@zostel.com".

Question 2

How do I cancel my booking?

Accepted Answer

If you need to cancel a hostel booking, make sure you check our cancellation policy first. 
 
Drop a mail to vagamon@zostel.com with your reservation number and relevant details and we'll get it done for you.

Question 3

What's your Cancellation and Booking policy?

Accepted Answer

Read our cancellation and refund policy, which explains everything you need to know about cancelling a hostel booking and your eligibility for a refund.

Question 4

Can unmarried couples stay in Soles on Wheels?

Accepted Answer

Yes, there are no objections to unmarried couples staying in Monkey Tribe as long as both show their IDs and are not local to the city.

Question 5

Are children under the age of 18 allowed to stay in Soles on Wheels?

Accepted Answer

We are a youth hostel chain and hence, we do not allow guests below 16 years of age. Apologies!

Question 6

Can I change my booking?

Accepted Answer

If you have a confirmed reservation, you can reach out to vagamon@zostel.com to get you booking amended. Make sure to clearly mention your reservation number and the dates for amendment. 
Note: 
        - The amendment is subject to availability on the new dates. 
        - The booking advance is non-refundable and would be adjusted in the new booking.
Make sure to read our Booking Extension policy for further details.

Question 7

I haven't received a confirmation mail. What should I do?

Accepted Answer

Don't worry, just get in touch with the hostel (javascript:void(0))directly and give them your full name and date of arrival.
Alternately, drop us a line on vagamon@zostel.com

Question 8

How long can I stay at a Hostel?

Accepted Answer

It all depends on availability. Get in touch with the hostel (javascript:void(0))directly to check.

Question 9

How can I do a Group Booking?

Accepted Answer

Please make sure you read our Group Policy first before proceeding.
If you’d like to book for up to 8 people, you may do so directly by contacting us.(javascript:void(0))

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