Location: Munnar
Reporting to: Property Manager
Company: Monkey Tribe Hospitality Pvt Ltd
Type: Full-Time | On-site

​

Role Overview:
We’re looking for a cheerful, dependable, and organized Front Desk Manager to lead the front-of-house operations at our Monkey Tribe hostel. You’ll be the first face guests see and the one they turn to for everything from check-ins to local tips. Your job is to keep the reception desk running smoothly and ensure every guest gets a warm, efficient welcome.

​

Key Responsibilities:

 

1. Guest Services
• Handle guest check-ins, check-outs, and reservations (online and walk-ins)
• ⁠Assist guests with queries, issues, and local recommendations
• ⁠Ensure smooth communication between guests and other departments (housekeeping, events, F&B, etc.)

 

2. Desk Operations
• Manage the daily front desk activities
• ⁠Maintain and update booking systems, guest records, and daily reports
• ⁠Ensure proper handling of cash, card, and digital transactions
• ⁠Oversee front office supplies, materials, and cleanliness

 

3. Team & Shift Management
• ⁠Handle escalations professionally and ensure seamless shift handovers

 

4. Guest Experience
• Set the tone for a positive guest vibe from the moment they walk in
• ⁠Collect feedback and share insights with the property manager
• ⁠Support in promoting in-house events and experiences

 

Who You Are:
• A warm, friendly face who loves interacting with travelers
• ⁠Exceptionally organized with great attention to detail
• ⁠A problem-solver who can stay calm and efficient during busy hours
• ⁠Comfortable with tech and property management systems
• ⁠Passionate about hospitality and the backpacking lifestyle

 

Preferred Qualifications:
• 1–3 years of front desk or reception experience in a hostel, hotel, or co-living space
• ⁠Familiar with PMS (Property Management Systems) and OTA channels (Booking.com, Hostelworld, etc.)
• ⁠Strong communication skills (English fluency is a must)
• ⁠Willing to work in shifts, including weekends and holidays

 

Perks:
• Stay and meals included
• ⁠Friendly, informal work culture
• ⁠Meet people from all over the world
• ⁠Growth opportunities across Monkey Tribe’s expanding network
• ⁠Be part of a fun, purpose-driven tribe